Mic and Camera Setup

Created by Daniel Kahn, Modified on Mon, Sep 9, 2024 at 3:55 PM by Hellohire Support

To participate in an interview on Hellohire, use a device with a microphone and camera. You can use a computer, phone, or tablet for your interview.

When you join your interview you will be asked to provide permission for Hellohire to access your device’s microphone and camera. You must grant permission for both your microphone and camera to join the interview.

Please if you see an error with accessing the mic and camera, first open the interview link in an Incognito/private window, it will ask for your microphone and camera permissions again and then you would click 'Allow' to enable them and then click the Continue button to move forward to the interview.

If using an incognito/private window does not work, then you will need to update the mic and camera settings using the guidance below depending on which device (Laptop, Android phone, iPhone) that you are using:

Troubleshooting

Unable to connect to interview – mic and camera permissions

Desktop/Laptop and Android devices – Chrome

This Google article provides instructions on granting mic and camera permissions in Chrome: https://support.google.com/chrome/answer/2693767

Apple iOS Devices – Safari

Provide microphone and camera permissions to “hellohireapp.com” when asked.

If you are not being asked to grant mic and camera permissions, you may have your mic and/or camera permissions for Safari set to “Deny” on your devices.

Open the “Settings” app
Tap on “Safari” > “Camera”/“Microphone”
Confirm that "Ask" or "Allow" is checked for both your Camera and Microphone
Go back to the “Safari” app and refresh the page

Use Chrome Incognito or Safari Private mode

Using Chrome in Incognito mode or Safari in Private mode will often re-ask you for Microphone and Camera permissions and may let you connect to your interview. Log out of Hellohire and then open up a Chrome Incognito or Safari Private browsing session:

Use Chrome in Incognito mode:
https://support.google.com/chrome/answer/95464
Use Safari in Private mode:
https://support.apple.com/en-au/HT203036

Windows camera access

On Windows, only one program at a time can use your camera. If you are trying to use Hellohire in Chrome, but another program has already claimed your camera, such as Zoom, Discord, Edge, MS Teams, etc. you will not be able to use your camera in Chrome.

Close all programs that could be using your camera and then restart Chrome.

Browser

Depending on the type of device you are using, Hellohire will either work best on the Chrome browser or the Safari browser.

Device Type	Recommended Browser
Laptop or Desktop computer (Mac or Windows)	Chrome
Apple iOS Devices (iPhones, iPads)	Safari
Android Devices (phones, tablets)	Chrome

I can’t hear the interviewer

Check your device’s audio output

Check that your volume is turned up and the device is not muted
Check if you can hear audio from other websites. In the browser you are using to access Hellohire, go to youtube.com and play a video.

Laptop or Desktop audio output settings

Windows

Set audio output on Windows devices: https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40fb-671a-2535c7cd56c8

macOS

Set audio output on macOS devices: https://support.apple.com/en-gb/guide/mac-help/mchlp2256/mac

Mobile devices audio output

On some mobile devices, the audio will output as phone call audio, rather than through your phone’s main speaker. If you have headphones/earbuds available, we recommend using headphones/earbuds for your interview.

The interviewer can’t hear me

Check your device’s audio input

Windows audio input settings:

https://support.microsoft.com/en-us/windows/how-to-set-up-and-test-microphones-in-windows-ba9a4aab-35d1-12ee-5835-cccac7ee87a4

macOS audio input settings:

https://support.apple.com/en-au/guide/mac-help/mchlp2567/mac

Mic and Audio Test Outside of Hellohire

Use the following link to test your microphone and camera in the browser that you are using for your Hellohire interview. The test will show you two graphs for about 30 seconds. After they disappear you can test your camera and microphone:

https://tokbox.com/developer/tools/precall/results

Camera – check if you can see yourself on video
Microphone – speak into your microphone and see if the audio indicator shows the input. You will see it fill with green when you are speaking.

Hellohire Support

If you have questions about anything, we're happy to help. Contact us at [email protected].