Why Can't I Schedule My Interview?

We know how important it is to secure your interview time, and we're here to help if you're running into issues. Sometimes, scheduling might not go as expected—but don't worry. Below are some common reasons this can happen, along with what you can do to get back on track.

Common Reasons You May Not Be Able to Schedule

1. The page is blank or not loading properly

If the scheduling page is blank, stuck, or glitchy, it’s usually due to a browser or device issue.

Try this:

• Open the link in a private/incognito window.
• Switch to a different device, like a laptop or desktop.
• Use another browser (Chrome is recommended)
  

2. You’re logged into the wrong account

If you're signed in with a different email than the one you used to register on Hellohire, you won’t be able to schedule your interview.

What to do:

• Double-check that you’re using the same email you used to register on Hellohire.
• Log out and sign back in with the correct account.
  

3. No time slots are currently available

Sometimes, all interview slots have already been booked or the event has reached full capacity.

Here’s what you can do:

• If you see a “Join Waitlist” option, follow the steps in our article: Why You See a “Join Waitlist” Option Instead of Interview Times

4. You’re not eligible to schedule an interview

If you didn’t pass the assessment set by the employer or were not selected to move forward in the hiring process, the option to schedule an interview will not be available.

Want to learn more?:

• If you’d like to know more about your assessment results or have any questions about the role, we recommend reaching out directly to the interviewer or employer. You can also find useful information in our article: Why Was I Not Selected for an Interview?

Still Need Help?
If you’ve gone through the steps above and still can’t schedule your interview, don’t worry—we’re here for you. Please reach out to our support team at support@tryhellohire.com, and we’ll be happy to assist you directly.