Why Can't I Reschedule My Interview?

We understand that plans can change, and needing to reschedule your interview is sometimes unavoidable. If you're having trouble rescheduling, don’t worry—we’re here to help! Below are a few common reasons this might be happening, along with what you can try next.

Possible Reasons You Can’t Reschedule:

1. You’re using the wrong email address

The system only recognizes the email address you originally used to register for an interview on Hellohire. If you're logged in with a different one, your interview details may not appear.

2. You’ve reached the reschedule limit

Some employers set a limit on how many times an interview can be rescheduled. If you’ve already rescheduled previously, the system may block any further changes.

3. The job or event is no longer active

If the position has been filled or the event has ended, rescheduling will no longer be possible.

4. You've already met with the interviewer

If you've previously interviewed for this role, the system may block rescheduling to avoid duplicate meetings.

What You Can Try:

• Double-check your email address
  

Make sure you're using the same email address you used to register for the specific interview on Hellohire. Using a different email may prevent the system from finding your interview.

• Try a private or incognito browser window
  

Sometimes, browser settings or cookies can interfere with the scheduling process. Opening the link in a private window or using a different device (like a laptop or desktop) often helps.

Still Need Help?

If you're still having trouble rescheduling your interview after trying the steps above, please reach out to us at support@tryhellohire.com. We're happy to take a closer look and help you directly.